Refund policy

Return and Refund Policy

Last Updated: October 7, 2026

At AvermontLiving.com, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period subject to the conditions below.

1. Return Period

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return, the product should generally be:

Unused and in its original condition
In its original packaging, when applicable
Complete with all included parts, accessories, and materials
Free from damage caused by misuse, improper installation, or abnormal handling

Certain products may have additional return conditions, which will be disclosed on the applicable product page.

2. Free Returns and Exchanges

Eligible returns and exchanges are free of charge.

If you receive an incorrect, damaged, defective, or materially different item, please contact us so that we can review the issue and provide an appropriate solution.

Depending on the circumstances, we may provide:

A replacement
An exchange
A full refund
Another reasonable resolution

3. Non-Returnable Situations

A return may not be accepted when an item:

Has been used, altered, or damaged after delivery
Is missing required parts or accessories
Has been damaged through misuse or improper handling
Is specifically identified as non-returnable on the applicable product page
Is requested outside the applicable 30-day return period

If your item arrives damaged or defective, please contact us before returning it.

4. How to Request a Return

To request a return, exchange, or refund, please contact:

Email: JaquelineDegeus1477@hotmail.com

Please provide:

Your order number
Product name
Reason for the request
Photos or other supporting information when applicable

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send a return to an address that has not been provided or confirmed by our customer service team.

5. Return Shipping

Eligible returns and exchanges under this policy are provided free of charge.

If a return is required because an item was incorrect, damaged, defective, or materially different from the product ordered, we will work with you to provide an appropriate resolution.

6. Refund Processing

After an approved return is received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.